Frequently Asked Questions

Visit The Workshop page on our website and fill in the custom request form with your name, contact details, type of request and a brief description of what you need. We will get back to you within 24 hours with pricing and next steps. You can also WhatsApp us directly for quicker communication.

After submitting your custom request form simply WhatsApp your reference image to us directly. This is the fastest and most reliable way — we respond quicker on WhatsApp and you can send multiple images easily.

Custom orders typically take 5 to 10 working days depending on the complexity of the request. We will communicate the exact timeline when we confirm your custom order. Please plan ahead if you need the order by a specific date.

For certain custom orders we share a digital preview or design mockup before production begins. This depends on the complexity of the order. We will let you know during the order confirmation process whether a preview will be shared.

You are responsible for the accuracy of personalisation details provided. Contact us immediately at hello@csnstore.in if you notice an error. If production has not started we can make changes. Once production begins we cannot accept changes and the order will be produced as originally specified.

Yes — CSNStore ships pan India to all serviceable pin codes. Delivery to certain remote areas may not be possible. You can check serviceability at checkout by entering your pin code.

Since every product is made to order, your item is crafted first and then shipped — the estimated delivery date for your exact pincode is shown on the product page and again at checkout before you pay. Once dispatched, delivery is handled by our courier partner.

Currently CSNStore ships within India only. International shipping is not available at this time. We hope to offer this in the future — follow us on Instagram for updates.

CSNStore is not responsible for failed deliveries due to incorrect addresses. Please double check your delivery address, pin code and phone number before placing your order. If you notice an error contact us immediately at hello@csnstore.in.

The courier will typically attempt delivery 2 to 3 times. If all attempts fail the package may be returned to us. In such cases re-delivery charges will be borne by you and we will contact you to arrange re-dispatch.

No — CSNStore maintains a strict no return policy. Since every product is made specifically to order returns for change of mind, personal preference or expectation mismatch are not accepted. We encourage you to review all product details carefully before ordering.

We're sorry to hear that. You must record a clear, uncut, uninterrupted unboxing video starting from the sealed package before opening it. The video must show the sealed packaging, complete unboxing and the damaged product clearly. Report within 24 hours of delivery by sending the video and your order details to hello@csnstore.in.

We will review your submitted video and details within 3 to 5 working days. If your claim is approved we will offer either a replacement of the same product or a store credit. Cash refunds are processed only when replacement is not possible and are completed within 7 to 10 working days.

Custom and personalised orders are non-refundable once production has commenced. The only exception is if the product arrives in a damaged or broken condition as described above, or if CSNStore made an error in the personalisation details that differs from what you provided.

We accept all major payment methods through Razorpay including UPI, credit cards, debit cards, net banking, wallets and EMI options. All transactions are encrypted and processed securely.

Absolutely. All payments are processed through Razorpay — one of India's most trusted payment gateways. CSNStore does not store any card or payment details. Your transaction is fully encrypted and secure.

First check your spam or junk folder for the confirmation email. If it's not there contact us at hello@csnstore.in with your payment transaction ID and we will verify and confirm your order manually within 24 hours.

Approved refunds are processed within 7 to 10 working days of claim approval. Refunds are credited to your original payment method. Processing time may vary depending on your bank or payment provider.

Every product is made from high quality, durable materials chosen for their purpose. Products are designed to be long lasting, lightweight and safe for everyday use, and each one is hand-finished and individually quality checked before dispatch.

Product images are representative and actual products may vary slightly in shade, finish or dimensions due to the nature of the manufacturing process. We strive to ensure the closest possible match to product images. If you have specific requirements mention them in the order notes or contact us before ordering.

Every product page lists its exact dimensions along with a simple size comparison (for example, “about the size of a coin” or “a sheet of A4 paper”) so you can picture the real size before you order. If you are still unsure, contact us and we will help you decide.

Yes — gift packing is available on every product page. Choose plain gift packing, or gift packing with a card and a personalised message, at checkout time. The exact price for each option is shown right there on the product page.

Wipe with a dry or slightly damp cloth. Avoid prolonged exposure to direct sunlight or extreme heat. Do not submerge in water unless the specific product is designed to be waterproof. Handle with care to avoid drops which may cause breakage.

Yes — visit The Workshop page and submit a custom request. We love new ideas and will do our best to bring your concept to life. We will review your request and get back to you within 24 hours with feasibility and pricing details.