How can we help?

Visit The Workshop page on our website and fill in the custom request form with your name, contact details, type of request and a brief description of what you need. We will get back to you within 24 hours with pricing and next steps. You can also WhatsApp us directly for quicker communication.

After submitting your custom request form simply WhatsApp your reference image to us directly. This is the fastest and most reliable way — we respond quicker on WhatsApp and you can send multiple images easily.

Custom orders typically take 5 to 10 working days depending on the complexity of the request. We will communicate the exact timeline when we confirm your custom order. Please plan ahead if you need the order by a specific date.

For certain custom orders we share a digital preview or design mockup before production begins. This depends on the complexity of the order. We will let you know during the order confirmation process whether a preview will be shared.

You are responsible for the accuracy of personalisation details provided. Contact us immediately at [email protected] if you notice an error. If production has not started we can make changes. Once production begins we cannot accept changes and the order will be produced as originally specified.

Yes — CSNStore ships pan India to all serviceable pin codes. Delivery to certain remote areas may not be possible. You can check serviceability at checkout by entering your pin code.

Since every product is made to order, your item is crafted first and then shipped — the estimated delivery date for your exact pincode is shown on the product page and again at checkout before you pay. Once dispatched, delivery is handled by our courier partner.

Currently CSNStore ships within India only. International shipping is not available at this time. We hope to offer this in the future — follow us on Instagram for updates.

CSNStore is not responsible for failed deliveries due to incorrect addresses. Please double check your delivery address, pin code and phone number before placing your order. If you notice an error contact us immediately at [email protected].

The courier will typically attempt delivery 2 to 3 times. If all attempts fail the package may be returned to us. In such cases re-delivery charges will be borne by you and we will contact you to arrange re-dispatch.

No — CSNStore maintains a strict no return policy. Since every product is made specifically to order returns for change of mind, personal preference or expectation mismatch are not accepted. We encourage you to review all product details carefully before ordering.

We're sorry to hear that. You must record a clear, uncut, uninterrupted unboxing video starting from the sealed package before opening it. The video must show the sealed packaging, complete unboxing and the damaged product clearly. Report within 24 hours of delivery by sending the video and your order details to [email protected].

We will review your submitted video and details within 3 to 5 working days. If your claim is approved we will offer either a replacement of the same product or a store credit. Cash refunds are processed only when replacement is not possible and are completed within 7 to 10 working days.

Custom and personalised orders are non-refundable once production has commenced. The only exception is if the product arrives in a damaged or broken condition as described above, or if CSNStore made an error in the personalisation details that differs from what you provided.

We accept all major payment methods through Razorpay including UPI, credit cards, debit cards, net banking, wallets and EMI options. All transactions are encrypted and processed securely.

Absolutely. All payments are processed through Razorpay — one of India's most trusted payment gateways. CSNStore does not store any card or payment details. Your transaction is fully encrypted and secure.

First check your spam or junk folder for the confirmation email. If it's not there contact us at [email protected] with your payment transaction ID and we will verify and confirm your order manually within 24 hours.

Approved refunds are processed within 7 to 10 working days of claim approval. Refunds are credited to your original payment method. Processing time may vary depending on your bank or payment provider.

Everything we sell is 3D printed to order in our workshop, then finished and checked by hand. The exact material for each piece is listed in the How it's made section of its product page — and aquarium pieces carry a fish-safety note there too.

Very close — but every piece is made individually, so you may notice small differences in shade or finish. You may also see fine layer lines: they're a natural part of 3D printing, not a flaw. If a particular detail matters to you, mention it in the order notes or message us before ordering.

Wherever we've measured a piece, its product page shows the size — often with a simple comparison like “about the size of a credit card”. If a size isn't listed yet, message us on WhatsApp or email and we'll measure it for you before you order.

Yes — gift packing is available on every product page. Choose plain gift packing, or gift packing with a card and a personalised message, at checkout time. The exact price for each option is shown right there on the product page.

Each product page has its own care notes in the How it's made section. In general: wipe with a dry or slightly damp cloth, keep pieces out of long, direct sunlight and away from high heat (a car dashboard in summer is too hot), and handle with care — a hard drop can break thin parts. Aquarium pieces are made to live underwater, so follow their own care notes.

Yes. Every piece is 3D printed in our workshop in India — and only after you order it. Some designs are our own and some are licensed from independent designers, who are credited on the product page. Nothing is mass-produced or sitting in a warehouse.

We do — corporate gifts, event giveaways, brand merchandise, festive gifting and wedding favours, with your logo, names or message. Tell us what you need on our Bulk & Corporate Orders page or on WhatsApp, and we'll come back with a design preview and a quote.

Yes — visit The Workshop page and submit a custom request. We love new ideas and will do our best to bring your concept to life. We will review your request and get back to you within 24 hours with feasibility and pricing details.