Privacy Policy | CSNStore.in

Introduction

CSNStore.in is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or make a purchase from csnstore.in. By using our website you consent to the practices described in this policy.

Information We Collect

Personal information provided by you:

Full name
Email address
Phone number and WhatsApp number
Delivery address including city, state and pin code
Payment information processed securely through Razorpay
Personalisation details provided for custom orders
Reference images uploaded for custom orders

Automatically collected information:

IP address and device type
Browser type and version
Pages visited and time spent on pages
Referring URLs and cookies

How We Use Your Information

To process and fulfil your orders
To send order confirmations, shipping updates and delivery notifications
To communicate regarding your custom order requirements
To respond to your queries and support requests
To improve our website and product offerings
To send promotional communications where you have opted in
To comply with legal obligations under applicable Indian law
To prevent fraud and protect the security of our platform

Sharing of Information

CSNStore.in does not sell, rent or trade your personal information to third parties. We share your information only in the following limited circumstances:

Courier Partners

Your name, address and phone number are shared with our courier partners solely for order delivery purposes.

Payment Processors

Payment information is processed by Razorpay. CSNStore.in does not store your card or payment details.

Legal Requirements

We may disclose your information if required by law, court order or government authority under applicable Indian legislation.

Cookies

Our website uses cookies to enhance your browsing experience. We use cookies to remember your cart and preferences, analyse website traffic, and improve website performance. You can disable cookies through your browser settings however this may affect certain website functionalities.

Data Storage and Security

Your personal data is stored securely on Hostinger servers. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure or destruction.

No method of transmission over the internet is 100% secure. While we take every reasonable precaution we cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy. Order information is typically retained for a period of 3 years in compliance with applicable Indian tax and business laws.

Your Rights

Under the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023 of India you have the right to access your personal information, request correction of inaccurate data, request deletion subject to legal obligations, and withdraw consent for marketing at any time. To exercise these rights contact us at hello@csnstore.in.

Third Party Links

Our website may contain links to third party websites including social media platforms. CSNStore.in is not responsible for the privacy practices of these websites and encourages you to review their respective privacy policies.

Children's Privacy

CSNStore.in does not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information please contact us immediately at hello@csnstore.in and we will delete such information promptly.

Changes to This Policy

CSNStore.in reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes your acceptance of the revised policy.

Contact

Email: hello@csnstore.in
WhatsApp: +91 8275415558
Response time: Within 24 hours on working days